Refund Policy
Last Updated: September 23, 2026
At Mayson Olympus, we understand that sometimes an item may not be suitable for you. We accept eligible returns in accordance with this Refund & Returns Policy and applicable consumer protection laws.
Return Costs
Customers are generally responsible for the cost of returning an item when exercising a voluntary return right, unless the item is faulty, damaged, incorrect, or applicable law requires Mayson Olympus to cover the return costs.
We recommend using a standard, trackable shipping service when returning an item.
Please keep your proof of shipment and tracking information until your return has been processed.
The parcel remains the customer's responsibility until Mayson Olympus confirms that it has been received at the designated returns address.
Return Conditions
To request a return under our voluntary return policy:
- Items should be returned within 30 days from the date you received your order.
- Returns should include sufficient order information, preferably your order number or a copy of your order confirmation.
- Items should be unused, unworn, and unwashed, except where applicable law provides otherwise.
- Items should be returned in their original condition and, where applicable, with their original packaging and tags.
- Returned items may be inspected before a refund or replacement is approved.
These conditions do not affect any mandatory consumer rights you may have under applicable law.
30-Day Return Policy
Mayson Olympus offers eligible customers a 30-day return period beginning on the date the order is received.
To be eligible for a voluntary return, the item must generally meet the return conditions described in this policy.
Certain items may be excluded from return where permitted by law, including items that are personalized, used, worn, washed, damaged after delivery, or otherwise not returned in their original condition.
Nothing in this policy limits or excludes any mandatory rights you may have under applicable federal, state, or local law.
Processing Returns
Once your returned item has been received at our designated returns address, it will be inspected and processed.
After your return has been processed, we will contact you to confirm the outcome.
If a refund is approved:
- The refund will generally be issued to your original payment method.
- We aim to process approved refunds within 2 business days after approval.
- Returns may take up to 7 business days to process after delivery to our returns facility.
- Depending on your payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error by Mayson Olympus, such as a damaged, defective, or incorrect item.
Before You Return an Item
Many order issues can be resolved without requiring a return. Please contact us at info@maysonolympus.com before sending an item back so that we can provide the appropriate return instructions.
Please provide:
- Your order number
- A description of the issue
- Photographs or other relevant information where appropriate
Please do not send a return to an address obtained from an old policy, shipping label, or third-party source without first contacting us for the current return instructions.
Important Notes
If an item returned under our voluntary return policy does not meet the applicable return conditions, we may refuse the voluntary return or refund where permitted by law.
We reserve the right to review returned items for signs of wear, use, washing, damage, alteration, or other conditions that may affect return eligibility.
Nothing in this policy is intended to limit, exclude, or waive any mandatory consumer protection rights that apply to you.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at info@maysonolympus.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the damage, defect, or incorrect item
- Any other information that may help us assess the issue
Where an item is confirmed to be faulty, damaged, defective, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, refund, or other appropriate resolution.
Where Mayson Olympus is responsible for the return of a faulty, damaged, defective, or incorrectly supplied item, we will cover the applicable return shipping costs.
Exchanges
If you would like a different size, color, or product, please contact us at info@maysonolympus.com.
Depending on product availability, we may be able to arrange an exchange or may ask you to return the original item and place a new order.
Exchange availability is not guaranteed.
Refund Timing
After a refund has been approved and issued by Mayson Olympus, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
We are not responsible for processing delays caused by financial institutions after a refund has been successfully issued from our side.
Contact Us
For return or refund enquiries, please contact us:
Mayson Olympus
2333 Brickell Ave
Miami, FL 33129
United States
Email: info@maysonolympus.com
Phone: +1 754-317-9872
Website: maysonolympus.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Please contact us before returning an item so that we can provide the appropriate return instructions.